Terms & Conditions

Last Updated: 30/12/25

These Terms & Conditions (“Terms”) apply to all laundry services provided by Laundry Life (“we”, “us”, “our”) to customers (“you”, “your”).

By placing an order with Laundry Life — whether via QR code, website, or in-store assisted ordering — you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not place an order.

About Laundry* Life.

Laundry* Life. is a bag-based laundry service offering wash, dry, fold and ironing services through a network of partner convenience stores.

Laundry is:

Dropped off at a participating store
Ordered and paid for digitally via QR code
Processed at our facility
Returned to the same store for collection

We do not currently offer home collection or home delivery.

Definitions

Bag: One Laundry* Life. laundry bag (Single, Double or Family size).
Order: A request for Services placed by you and accepted by us.
Services: Laundry services including wash, dry, fold and/or ironing.
Partner Store: A convenience store authorised to accept and return Laundry Life orders.
Item(s): Clothing or textiles included by you in a Bag.

Placing An Order

3.1 Orders are placed by scanning a QR code at a Partner Store or via an assisted in-store process.

3.2 You are responsible for:

Selecting the correct service options
Reviewing prices before payment
Ensuring your Bag contains only accepted items as outlined in the pre-requisites checklist

3.3 An Order is only accepted once:

Payment has been successfully completed, and
You receive an order confirmation (via screen, SMS or email)

3.4 We reserve the right to refuse or cancel Orders that:

Contain prohibited items
Breach these Terms and the pre-requisites checklist
Cannot be processed safely or hygienically

Bag-Based Service

4.1 Laundry Life operates a bag-based service, not an item-by-item service.

4.2 Items are:

Washed, dried and folded together as one load
Not individually counted, tagged, or inspected

4.3 By placing an Order, you accept that:

Missing or damaged item claims are assessed per bag, not per item
We do not guarantee item-level tracking

Bag Sizes and Pricing

5.1 We offer three bag sizes:

Single
Double
Family

5.2 Pricing is fixed per bag, regardless of the number of items inside, provided the Bag is not overfilled.

5.3 Add-ons (such as ironing or express service) are priced separately and shown clearly before payment.

Washing & Care Standards

6.1 Standard wash process:

Mixed wash at 30–40°C
Standard tumble dry
Light fold (unless ironing selected)

6.2 No colour separation is provided.
You are responsible for separating colours before drop-off.

6.3 We do not offer:

Delicate cycles
Wool, silk, cashmere, lace, or hand-wash-only care

6.4 Only items that are machine-washable and tumble-dry-safe should be included.

Detergents

7.1 Our standard detergent is a bio detergent with a light fresh scent.

7.2 You may select:

Non-bio (free)
Fragrance-free (free)
Premium fragrance (extra charge)
Cult / eco detergent (extra charge)

7.3 Detergent preferences apply per bag, not per item.

Ironing Services

8.1 Ironing is:

Available as an add-on to wash & dry services, or
Available as a standalone iron & fold service

8.2 Ironed items are returned neatly folded unless otherwise stated.

Prohibited & Restricted Items

Not accepted:

Wool, silk, cashmere, lace, delicates
“Do Not Tumble Dry” items
Duvets, pillows, heavy blankets
Bulky coats or oversized items
Heavily soiled or contaminated clothing
Items requiring hand wash or specialist care

9.2 If restricted items are found:

The Bag may be returned unwashed
A return or call-out fee may apply

Customer Responsibilities

You must ensure:

Pockets are emptied
Items are suitable for machine washing and tumble drying
No hazardous items are included (coins, pens, keys, etc.)

We are not liable for damage caused by items left in pockets.

Turnaround Times

11.1 Standard turnaround: 24–48 hours

11.2 Express services may be available depending on capacity.

11.3 Turnaround times are not guaranteed and may vary due to operational constraints.

Drop-Off & Collection

12.1 Laundry is collected and returned to the same Partner Store.

12.2 Partner Stores typically hold completed orders for up to 48 hours.

12.3 If uncollected:

Storage or re-delivery fees may apply
After 30 days, items may be donated or responsibly recycled

Payment

13.1 Payment is primarily digital via QR link.

13.2 Accepted payment methods include:

Card
Apple Pay
Google Pay
PayPal

13.3 Cash may be accepted at selected Partner Stores but is not guaranteed.

Cancellations & Refunds

14.1 Orders cannot be cancelled once processing has begun.

14.2 Refunds are issued only where:

We are unable to provide the Service, or
We agree the Service was materially below standard

Quality Issues & Rewashing

15.1 If you are dissatisfied, contact us within 48 hours of collection.

15.2 Where appropriate, we may:

Rewash the Bag free of charge, or
Offer a partial refund or credit

Loss, Damage & Liability

16.1 We are not responsible for:

Normal wear and tear
Colour bleeding or fading
Shrinkage of unsuitable garments

16.2 Liability is limited to:

A bag-based compensation cap
Compliance with care labels and these Terms

16.3 Declared or prohibited items are excluded from liability.

Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

Fire, flood, strikes, supply chain disruption, or system outages

Personal Data

Your personal data is processed in accordance with our Privacy Policy.

Governing Law

These Terms are governed by English law, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

📧 Email: hello@laundrylife.co.uk
🌐 Website: [your domain]