Privacy Policy
Last Updated: 30/12/25
Laundry Life (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, place an order, or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Who We Are
Laundry Life is a laundry service operating in Nottingham, partnering with local convenience stores to provide drop-off and collection laundry services.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: [insert contact email]
Business name: Laundry Life
Location: Nottingham, United Kingdom
What Information We Collect
We may collect and process the following types of personal data:
a) Information you provide directly
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Name
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Email address
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Mobile phone number
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Order details (bag size, services selected, preferences)
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Payment information (processed securely by our payment provider – we do not store card details)
b) Information collected automatically
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IP address
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Device and browser information
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Pages visited on our website
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Date and time of access
This information helps us operate and improve our service.
How We Collect Your Information
We collect information when you:
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Place an order via our website or QR code order page
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Make a payment
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Choose to receive SMS or email updates
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Contact us directly
Some data is collected automatically through cookies and similar technologies (see Section 9).
Why We Collect Your Information
We collect and use your data to:
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Process and manage laundry orders
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Provide order updates via SMS or email
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Take and manage payments
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Communicate with you about your order or service
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Improve our website and services
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Comply with legal and regulatory obligations
We only collect data that is necessary for these purposes.
Legal Basis For Processing (UK GDPR)
Under UK GDPR, we rely on the following lawful bases:
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Contractual necessity – to fulfil your laundry order
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Legitimate interests – to operate and improve our service
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Legal obligation – for accounting, tax, or regulatory purposes
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Consent – where you choose to receive marketing or optional updates
How We Share Your Information
We do not sell your personal data.
We may share your information with trusted third parties only where necessary, including:
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Payment providers (e.g. Wix Payments, Stripe, PayPal)
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SMS and email service providers for order updates
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Website hosting and analytics providers (e.g. Wix)
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Partner convenience stores, limited to what is required to manage your order
All third parties are required to handle your data securely and in line with data protection laws.
How We Store And Protect Your Data
We do not sell your personal data.
We may share your information with trusted third parties only where necessary, including:
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Payment providers (e.g. Wix Payments, Stripe, PayPal)
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SMS and email service providers for order updates
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Website hosting and analytics providers (e.g. Wix)
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Partner convenience stores, limited to what is required to manage your order
All third parties are required to handle your data securely and in line with data protection laws.
Your Data Protection Rights
We collect and use your data to:
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Process and manage laundry orders
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Provide order updates via SMS or email
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Take and manage payments
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Communicate with you about your order or service
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Improve our website and services
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Comply with legal and regulatory obligations
We only collect data that is necessary for these purposes.
Cookies
Our website may use cookies and similar technologies to:
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Ensure the site functions correctly
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Analyse website traffic
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Improve user experience
You can manage or disable cookies through your browser settings. Please note that some features may not work correctly if cookies are disabled.
Children's Privacy
Our services are not intended for children under the age of 16.
We do not knowingly collect personal data from children.
Changes To This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, with the updated date shown at the top.
We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: [insert contact email]
Laundry Life
Nottingham, United Kingdom