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About the Service
2. How does the service work?
Drop your laundry at a partner store, scan the QR code, pay online, and we take care of the washing, drying, and folding before returning it to the same store.
1. What exactly is Laundry Life?
Laundry Life is a modern wash-dry-iron-fold service that lets you drop your laundry at a nearby convenience store, settle orders digitally, and collect it once it’s clean and folded.
3. Where can I drop off my laundry?
At any participating convenience store. You can find your nearest one on our Store Locator.
4. What are your turnaround times?
Standard turnaround is 24-48 hours. Express options are available depending on capacity.
Washing & Care
5. What wash settings do you use?
We use a standard 30-40°C mixed wash and a standard tumble-dry cycle.
6. Do you separate lights and darks?
No - all items in the same bag are washed together. Customers are responsible for separating colours before drop-off.
7. Do you offer delicate or gentle washes?
Not at this time. Items requiring delicate, wool, silk, or “hand wash only” cycles are not accepted.
8. What detergent do you use?
We use a standard bio detergent with a light fresh scent.
You may choose Non-Bio or Fragrance-Free at no extra charge.
9. Can you remove stains?
Standard washes may not remove tough stains. Stain treatment may be added when available, but results are not guaranteed.
10. Do you iron clothes?
Yes - ironing is available as an optional add-on to your wash and dry but also available as a standalone service. Items in the bag will be pressed and returned neatly folded.
Bag Sizes & What You Can Include
11. How does bag sizing work?
Your load is fitted into one of our three bag sizes based on how much you bring.
Each bag has one clear, fixed price.
12. What items are accepted?
Everyday clothing that is machine-washable and tumble-dry-safe.
13. What items are NOT accepted?
- Wool, silk, cashmere, lace, delicates
- “Do Not Tumble Dry” items
- Duvets, pillows, heavy blankets, bulky coats
- Heavily soiled or contaminated clothing
- Items requiring hand wash or special care
14. What happens if my bag contains restricted items?
They will be returned unwashed and may incur a call-out or return fee.
Drop-off & Collection
15. How do I drop off my laundry?
Bring your laundry to a partner store, the cashier will fit it into the right bag, and you’ll receive a QR sticker to scan.
16. Will I get updates on my order?
Yes - you’ll receive updates when:
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Your order is created
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Your laundry is picked up
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Washing/processing is complete
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Your laundry is ready to be collected
17. Where do I collect my laundry?
At present - from the same store you dropped it off at. Drop off at different stores will be made available in future.
18. How long will the store hold my laundry?
Usually 48 hours. After that, holding or re-delivery fees may apply.
19. What happens if I don’t collect?
Orders unclaimed after 30 days will be donated or responsibly recycled.
Payment & Pricing
20. How do I pay?
All orders are paid digitally via the QR link.
We accept card, Apple Pay, Google Pay, and PayPal.
21. Do stores accept cash?
Cash may be accepted at certain locations, but digital payment is the main payment option.
22. How much does it cost?
Three clear, fixed prices for Single, Double, and Family bags.
Add-ons like ironing or express service are priced separately.
23. Is ironing included?
No - ironing is an optional add-on to wash and dry services or it can be a standalone service.
24. Do you offer subscriptions?
Yes - signup and further details can be found on the "Our Services" page.
Delivery & Logistics
25. Do you collect from homes?
Not currently - all services run through our partner stores.
26. Do you deliver back to homes?
No - orders are returned to the partner store for collection.
27. Do you inventory count items?
No - bag service is a bulk wash-dry-iron-fold service, not an itemised check-in.
28. What if something shrinks or changes appearance?
Normal wear, fading, and minimal shrinkage may occur - especially on cotton or denim.
Only items safe for machine wash and tumble dry should be included.
It is the customer's responsibility to include these items in their bags.
29. What if an item is damaged?
We follow industry-standard limits and policies.
Declared delicate or unsuitable items are excluded from liability.
30. Are pockets checked?
Customers must ensure pockets are empty.
We are not responsible for damage caused by items left inside.
31. What if my order contains restricted items?
It will be returned unwashed and may incur a small return/handling fee.
Quality & Satisfaction
32. What if I’m not happy with the result?
Contact us within 48 hours and we’ll review the issue promptly.
33. Do you rewash items?
If we agree the result was below standard, we may rewash free of charge.
Lost Items & Claims
Policies & Responsibilities
34. What if something is missing?
Notify us within 48 hours.
Bag services do not guarantee itemised tracking, but we will investigate thoroughly.
35. How are compensation decisions made?
Claims follow industry norms and are capped based on bag type and care label compliance.
Store Partners & Network
36. Why do you work with convenience stores?
They’re local, accessible, and open long hours - making drop-off and pickup easy for customers.
37. Are all stores trained?
Yes - all partner stores receive operational guidance and support.
Technical / QR Questions
38. What if the QR code doesn’t work?
Ask the cashier for a new sticker.
39. Do I need an account?
No - you can order as a guest, however, by having an account it allows customers to see previous orders and manage payment methods. Subscriptions require customers to create an account.
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